DELIVERY AND RETURNS

Current dispatch time: around 5 working days.

From August 2025, US orders will be subject to import fees. If fees aren’t paid and the parcel is returned, we won’t be able to issue a refund so please do check before ordering.

Delivery 

UK £3.00/£5.00 2-4 business days

Europe  £13.00 5-7 business days

USA, Australia and Rest of World  £13.00 5-14 business days

USA Courier £25.00 2-11 business days.

 

Exchanges & Returns

If you are unhappy with your item in any way, please return to us in perfect condition within 30 days of receipt to exchange or request a refund.

All garments must be returned in perfect condition, unworn and with no perfume odours etc.

We reserve the right to refuse a refund based on the condition of the garment. Please include your name, order number, address and exchange/return request when sending items back to us.

If you are returning your order from overseas, please clearly mark the package as a return, or we will incur customs fees to import our product back to us, which we can not accept.

Any import duties and import fees remain the responsibility of the buyer.

Please ensure all parcels are sent to us tracked and signed for. We cannot be responsible for items which go missing in the post on their way back to us.

Refunds will be given on the full cost of item excluding postage and will be credited via the original form of payment.

We regret that we can't accept returns on hosiery once opened.

The customer is liable for return shipping costs.

Custom Orders

Due to the nature of the item, customised or made to order items cannot be altered, cancelled or returned once the order is placed.

Custom items are defined as any change to a garment from the description online, including making to specific measurements or changing colour, quantity of straps etc.

Our Corselettes are all made to order to your unique measurements and are therefore defined as custom orders.

Items purchased using gift cards can be returned and exchanged to the same value however we are unable to offer a cash refund. In this instance a credit note/gift card will be issued.

 

Get in touch

Thank you for shopping with Pip & Pantalaimon, if you’re not completely satisfied with your order, we’d like to hear from you. If we didn’t meet your expectations, we’d like to know how we can do better next time. Similarly, if there’s something you think we’ve done right, or you’ve got a great idea to share with us, we’re all ears! In all instances please email info@pipandpantalaimon.co.uk